Other Details

• Supervise 2 direct reports who lead the Client Operations team (4 staff including the direct reports) that manages the front desk, intake, scheduling and billing process for clients seeking counseling.
  • Provide management support, career development and feedback to the direct reports.
• Supervise Communications Manager who is responsible for internal and external communications.
• Overall responsibility for Facilities in midtown Manhattan offices including lease management and negotiations.
• Manage relationship with Redeemer Central Services IT team on information technology support for the staff and office.
• Develop Operations annual strategy with the team and regularly review, update, and assess progress.
• Member of the Leadership Team and sets the agendas for weekly meetings and annual strategy offsite.
• Collaborate with the Leadership Team to develop strategies and plans to optimize internal operations and efficient workflow across the organization.
• Lead the working group to plan and set agendas for Annual All-Staff meetings and implement regular All-Staff gatherings.
• Assist in setting agendas for weekly Leadership Team meetings and provide leadership throughout the organization.

• Provide oversight of all Human Resource initiatives at RCS.
• In coordination with the Central Services HR Team, lead all recruitment strategies in order to build a strong, diverse and effective staff and culture.
• Communicate with candidates about the structure of counselor pay and career progression.
• Develop strategies to enhance overall employee satisfaction and retention.
• Oversee and manage RCS career trajectory and performance review process.
• In coordination with the Central Services HR Team, participate in compensation reviews and benchmarking to market compensation.
• Oversee and manage annual staff surveys and respond to the results in collaboration with the Leadership Team and staff.
• Ensure strong employee relationships, policies and procedures, and recruitment efforts are in place.
• Collaborate with the Redeemer Central Services Human Resource team on network-wide policies, recruitment, benefit and payroll administration.

• Responsible for oversight of all Finance functions at RCS including policies, procedures and reporting.
• Manage external vendor serving as RCS Bookkeeper.
• Review monthly financial reports and provide regular financial updates to Leadership Team and Redeemer Church Executive Pastor overseeing RCS.
• Manage annual budget process, work with departments to develop and monitor budget.
• Collaborate with the Redeemer Central Services Finance team on reviewing quarterly financials, budget and the annual audit process. Monitor and manage all RCS financial accounts.
• Establish and review fee pricing for counseling and training services.
• Collaborate with Fundraising team on developing budgets for grant applications.

• Oversee direction, policies, and procedures for RCS data management and systems including compliance to HIPAA requirements.
• Coordinate with Operations, Finance and Fundraising teams to provide data and reports for fundraising purposes.
• Oversee and/or complete projects related to modifying, updating, and improving existing RCS systems and processes.
• Ensure excellent data management, analytics, and business processes are in place.

• Deep commitment to mental health services.
• Identify with the Christian faith, attend a church, and align to the statement of faith for RCS.
• 12+ years of professional experience in nonprofit/business management, operations, human resources, and/or finance.
• 7+ years of experience in directly managing a team of 5 people or more.
• Demonstrated history of operating at Director level and serving in a Leadership Team.
• Demonstrated success leading the assessment, development and implementation of technology, administrative, and organizational development policy improvements.
• Knowledge of performance management best practices; experience setting and monitoring organizational outcomes.
• Ability to work effectively individually and as part of a team.
• Ability to provide leadership, training, coaching, and support across the organization.
• Flexible and adaptable; open to feedback and improvement with positive and humble attitude.
• Proven ability as a project manager, ability to efficiently deliver results in a timely manner.
• Thrives under pressure, remains calm and takes on difficult challenges.
• Resourceful and strategic problem-solving ability; takes initiative with solutions.
• Consistently delivers on deadlines, and ability to take on multiple projects.
• Strong collaborator: ability to work with multiple teams.
• Drive to create systems and continuously improve process.
• Excellent interpersonal and relational skills.
• Bachelor’s degree; Master’s degree preferred.

• Paid sick.
• 4 week paid vacation.
• Paid holidays.
• Medical, dental, & vision insurance for employee only.
• Life insurance.
• Short-term, Long-term and AD&D insurance.
• A monthly transit card.
• Employer contribution to the Redeemer retirement plan.
• Counseling service.
• Professional development support.