Other Details

• Ensure excellent execution of the mission and scope of the Diaconate.
• Assist in strategy or provide direct client care in exceptional circumstances.
• Oversee all administrative aspects of the Diaconate, including client assignments to deacons and deaconesses, diaconate training and training manual, filing systems, client documentation and records, member assignments, TouchPoint troubleshooting, etc.
• Coordinate logistics for and attend monthly meetings for Diaconate and special events during the year, some of which will be in evenings or weekends.
• Foster a healthy Diaconate culture through ongoing equipping, care, and support of the deacons and deaconesses.
• Acquire and stay updated on local and state resources for clients and ensure appropriate delivery of resources to clients.
• Manage all administrative aspects of the recruitment, nomination, and installation process for new deacons, deaconesses, and elders, including nominations, application processing, interview logistics, theological and practical skills training.
• Process all financial assistance requests for diaconate clients, ensuring financial requests are in line with approved care plans, payment is accurate and timely, and liaise with the finance department and Redeemer Counseling Services.
• Ensure the timely processing of all Diaconate care requests received via sources outside of care intake form (i.e., phone and website inquiries, bulletin info form).

• Activate the congregation to recognize and respond to needs of our congregation and neighborhood.
• Collaborate with the Mission and Evangelism Catalyst to cultivate relationships with local neighborhood ministries as well as Hope For New York and Hope for New York affiliates to increase neighborhood engagement and mercy ministry.
• Manage the administration of the Mercy Fund by evaluating financial requests and facilitating funds.
• Maintain financial summary of Mercy Fund (i.e., gifts received, financial expenditures, funds available), and provide statistics re: how funds are used if requested.

• Promote mercy ministry and pastoral care visibility and awareness through communications, Sunday services, Habit Workshops, pulpit announcements, and other special projects.
• Maintain pastoral care records in Touchpoint.
• Help to lead front-line prayer ministry, with a focus on needs of the city.
• Maintain highly visible presence in worship services and at congregational events.
• Interface with the Session on discipline cases when appropriate.

• Experience and practical knowledge of the Diaconate required. The candidate must have a desire to see people grow in Christ, love for the Lord and core foundational beliefs with regard to the Christian faith along with the knowledge that God transforms lives.
• Must be committed to the life and work of Redeemer Downtown as a regular attender of Sunday service.
• Minimum four years of college. Social work and/or case management experience required. A theological or counseling degree from an accredited seminary preferred, but not required.
• Must be a dependable, team player with ability to take initiative and demonstrate strong communication, problem-solving, and decision-making skills, coupled with the ability to attract, equip, and mobilize lay leaders.
• Work hours are generally flexible yet must be available for some evenings and weekends.