Communications Manager
Date Posted: October 17, 2024
Hours Per Week: 40
Redeemer Lincoln Square
New York, NY, USA
Job Type: Adult Pastor,Other Professional Ministry Positions,Support Position
Other Details
POSITION: Communications Manager – Redeemer Presbyterian Church Lincoln Square
DEPARTMENT: Communications Department
REPORTS TO: Director of Discipleship
FLSA STATUS: Exempt
WORK HOURS: Full-time
BAND: 6
DATE: November 27, 2024
WAGE RANGE: $78,500-$85,000/annually
DEPARTMENT: Communications Department
REPORTS TO: Director of Discipleship
FLSA STATUS: Exempt
WORK HOURS: Full-time
BAND: 6
DATE: November 27, 2024
WAGE RANGE: $78,500-$85,000/annually
Your purpose starts here! By joining Redeemer Lincoln Square, you’ll help build a great city; bringing personal conversion, community formation, social justice, and cultural renewal to New York City and, through it, the world. We are FOR NYC; creating space for our community, where people’s questions are valued, and where our neighbors are known, loved, and cared for.
JOB SUMMARY
The Communications Manager is a key ministerial role responsible for developing and implementing strategic internal and external communications for Redeemer Lincoln Square (LSQ) that advance its vision, mission and values.
JOB DESCRIPTION
1. Strategy and Brand Management
a. Develop a comprehensive multi-channel communications strategy to deliver effective, engaging, and consistent messaging to reach both target internal and external audiences.
- Plan and manage the editorial calendar for each ministry year’s ministry goals and priorities for all distribution channels, including the email calendar for any emails to a subset of or the entire church.
- Develop and maintain a content calendar for any and all social media content and work with communications staff to post content.
- Maintain LSQ’s worship calendar alongside the Senior Pastor.
- Develop and track metrics for communications engagement and effectiveness.
b. Safeguard the voice, tone and brand (including design collateral) of LSQ in adherence with the LSQ Style Guide and aligned with the church’s vision and mission, including, but not limited to the following:
- Train new hires and existing staff regarding communications protocols, effective communication strategies and the LSQ Style Guide.
- Collaborate with various LSQ departments to review and edit staff-created content and communications plans to ensure implementation of high-impact communication strategies, adherence to communications protocols and the LSQ Style Guide and alignment with the church’s vision and mission. Ensure integrity of LSQ’s brand, voice and tone are maintained and any brand and design assets are utilized properly by external ministry partners.
- Build and maintain solid partnerships with various LSQ departments and external ministry partners to better develop, coordinate, direct, and facilitate strategic communications designed to meet ministry goals.
- Work with church leadership to take the pulse of overall ministry activity to identify cross-departmental opportunities and align communication efforts across ministries with LSQ’s goals.
- As needed, update the LSQ Style Guide and communications protocols to preserve the high caliber of high-impact messaging to LSQ’s target audiences.
c. Develop communications plans for all church-wide events and partnering with ministry departments leading their own events/initiatives to ensure their events/initiatives are communicated strategically and in line with the LSQ brand.
d. Develop and manage systems to track and report on the efficacy of various communications channels to inform LSQ’s ongoing strategies.
e. Research and understand key ministry challenges, target audiences and their behavior and environmental factors that impact programs within the church and its various departments. Stay informed of developments in trends and best practices in church marketing and communications to foster ideas and innovation and enhance communication tactics.
d. Develop and manage systems to track and report on the efficacy of various communications channels to inform LSQ’s ongoing strategies.
e. Research and understand key ministry challenges, target audiences and their behavior and environmental factors that impact programs within the church and its various departments. Stay informed of developments in trends and best practices in church marketing and communications to foster ideas and innovation and enhance communication tactics.
2. Communications Platforms and Content Creation
a. Oversee the creation and curation of content and timely execution of inspiring and impactful church-wide communications deliverables across all communications platforms and accounts, including, but not limited to LSQ’s website, mobile app, email, YouTube, podcasts, social media and Touchpoint in alignment with LSQ’s vision, mission and values.
- Update and maintain all communications platforms, events assets and collateral, photography, print and video to keep them current.
- Review, organize, and archive all photos, videos, print, graphic design, audio, raw stories, scripts and all final published material.
- Craft drafts for Senior Pastor communications in collaboration with Senior Pastor.
- Manage and implement a system of workflow and project management for all communications requests.
- Oversee crisis communications and develop strategies for managing and mitigating reputational risks.
- Create and edit Touchpoint communications templates for all departments and ministries and train relevant staff accordingly.
- Manage the content creation and timely implementation of all Sunday service communications, including but not limited to the bulletin, liturgy, special worship elements, Sunday announcements and ads, worship slides, posted signage, online registration, and announcements.
- Project manage the sourcing and editing of congregant and ministry partner testimonies and corporate prayers with input from the Pastoral Care team.
- Collaborate with Operations Coordinator to ensure the Sunday service livestream is produced with excellence.
- Develop a paid advertising social strategy to reach new potential markets.
- Oversee the production of any seasonal or annual communications deliverables. This includes, but is not limited to, the Congregational Meeting, and the Annual Report.
- Manage and lead the assessment of potential alternative church management software (ChMS and implementation of such new ChMS.
- Manage and lead the creation and implementation of a new app for congregants.
b. Develop and implement marketing campaigns in collaboration with senior leadership and consultants for church-wide capital campaigns, initiatives and fundraising to support the strategic growth of the organization.
3. Administrative
a. Manage communications budget development and cost tracking.
b. Supervise activities and product delivery of all communications staff, independent contractors (e.g., graphic designers, photographers, livestream producer and videographers, media-production and marketing specialists) and volunteers.
QUALIFICATIONS
- Must embrace LSQ’s vision and have a gospel-oriented heart for New York City.
- Must be aligned with the core theological principles, including the core ministry values of LSQ and the Presbyterian Church of America, including the Westminster Confession.
- Must have a four-year undergraduate degree in communications, journalism, advertising or related field or the equivalent training/experience; urban ministry experience preferred; communications experience with church/ministry/non-profit a plus.
- At least 4 to 6 years of experience in a communications role. Proven experience managing communications for an organization.
- Strong ability to create compelling content and adapt content for various audiences and communications deliverables; ability to proofread and edit other people’s writing and produce copy meeting brand standards and messaging for target audiences.
- Advanced oral and written communication skills using different forms of media; ability to translate complex concepts to individuals at all levels.
- Ability to understand complex situations, emergencies, and relationships and to make sound judgments; ability to improve processes, promote excellence, and demonstrate accuracy and thoroughness; ability to maintain confidentiality on sensitive work-related issues.
- Advanced organizational and planning skills, project planning and management skills; ability to plan and manage cross-functional initiatives; proven ability to set priorities, meet deadlines and multitask with minimal supervision leading to strong execution; proven ability as entrepreneurial self-starter.
- Strong ability to work independently or as a member of the team, build relationships within the Redeemer network and its ministry partners, ability to be detailed-oriented and consistently accurate, ability to manage stress effectively in a fast-paced environment,
and ability to quickly learn new systems, processes, and procedures. - Ability to effectively negotiate and collaborate with all independent contractors to ensure successful delivery of work products.
- Strong problem-solving skills are required.
- Proven experience with analytics tools for communications platforms.
- Must be available occasionally on weekends and evenings, as needed.
- Member of Redeemer Lincoln Square preferred.
Full-time members of the Redeemer Lincoln Square team, are offered competitive salaries, paid time off, and benefits, to include:
- Fully paid Medical Plan Premiums
- Shared cost PPO Medical Plan Option
- Fully paid Dental insurance premiums, with dental buy-up plan option
- fully paid Vision insurance premiums
- Redeemer-paid short-term disability, long-term disability, life insurance, and accidental death and dismemberment policies.
- Voluntary accident, life, and AD&D policies for employee, spouse, and children
- Redeemer-funded HSA and HRA with elected high-deductible medical coverage
- Optional Limited Purpose FSA for dental, vision, and dependent care costs
- Transit / commuter benefit
- Counseling benefit
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill set; experience and training; licensure, certifications, and ordination; and other organizational needs.