Other Details

• Greet all guests and visitors in a friendly, respectful, and professional manner, creating a warm, welcoming atmosphere.
• Provide dependable and reliable coverage with scheduled shifts and front desk coverage.
• Direct guests to their destinations and answer questions.
• Answer and manage telephone calls, including screening and forwarding calls as necessary.
• Set up digital signage and flight boards for events and classes.
• Respond to questions and manage communications via walkie-talkies with on-site staff.
• Assist with check-in for large gatherings, ensuring efficient and organized processing of guests.
• Monitor and assist with vendor load-ins and guest traffic flow in the lobby during events.

• Oversee the check-in process for all individuals entering the building, ensuring they are properly identified and cleared for access.
• Collaborate with the building operations team to maintain a secure environment by monitoring entry points, managing security camera surveillance, and upholding safety measures.
• Report any security incidents or guest feedback to the appropriate management staff.
• Maintain a detailed understanding of the facility, ministry information, and general operations to assist visitors and enhance security protocols.

• Receive, sort, and distribute deliveries and mail.
• Respond to emails and assist with initial vetting of event space rental inquiries.
• Maintain and update important front desk documents, including instruction manuals, contact lists, policy documents, and neighborhood resources.
• Replenish brochures, information cards, and other materials in the lobby.
• Provide assistance during events, as needed.

• Demonstrates high integrity.
• Teachable and eager to take on challenges and learn new things in a dynamic environment.
• Adaptable and flexible work style.
• Takes responsibility / accountability for own performance and behavior.
• Self-motivated and driven to complete tasks.

• High school diploma or GED required.
• At least two years of experience in customer service, hospitality, office assistance, or a related field.
• Excellent interpersonal and communication skills, with a commitment to hospitality and professionalism.
• Ability to prioritize and manage multiple responsibilities effectively.
• Proficient computer skills, including familiarity with MacOS, Google Workspace, Slack, and Asana.
• CPR, First Aid, and Mental Health First Aid certifications are a plus.
• Familiarity with the Upper East Side of Manhattan is a plus.
• Spanish proficiency, and knowledge of other languages, is a plus.
• Ability to lift, pull, and push a moderate weight (about 50 pounds).
• Strong initiative and agility, with a proactive approach to problem-solving and system-building.

• Must be willing to work evenings and weekends as needed.
• Must be organized, able to multitask, and remain calm in high-stress situations.
• Commitment to a high level of customer service and creating a fantastic first impression for visitors.

• Fully paid Medical Plan Premiums for Employee-only coverage.
• Fully paid Dental insurance premiums for Employee-only.
• Fully paid Vision insurance premiums for Employee-only.
• Redeemer-paid short-term disability, long-term disability, life insurance, and accidental death and dismemberment policies.
• Voluntary accident,  life, and AD&D policies for employee, spouse, and children.
• Redeemer-funded HSA and HRA with elected high-deductible medical coverage.
• Optional Limited Use FSA for dental, vision, and dependent care costs.
• Transit / commuter benefit, based on job duties.
• Counseling benefit.